At Lands End USA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy.
**Return Period:**
You may return items within 30 days of receipt for a full refund or exchange.
**Eligibility for Returns:**
– Items must be in their original condition, unused, and with all tags attached.
– Certain items, such as clearance or final sale products, may be non-returnable.
**How to Initiate a Return:**
1. Contact our customer service at [email protected] or call us at 904-307-0482 to obtain a return authorization.
2. Package the item securely, including a copy of your receipt or order confirmation.
3. Ship the package to the following address:
438 Railroad Street,
Jacksonville, FL, US
**Refunds:**
Upon receiving your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
**Exchanges:**
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Thank you for shopping with us!